Walmart is looking to sell its tech and services to other retailers amid a slowdown in retail.
- Walmart recently formed a deal with software company Salesforce to sell its tech to other retailers and reach more customers.
- The deal will allow the retail giant to sell its GoLocal grocery delivery service and Store Assist, which helps workers pack orders for curbside orders and delivery.
- This will allow Walmart to better understand customers’ needs while also bringing in more money for the store as retail shopping slows down.
Why it’s news
U.S. shoppers have been spending money on necessities rather than retail items causing the retail sector to slow down.
More Americans are spending money on groceries causing Walmart’s grocery number to rise considerably, but the retail portion has slowed causing Walmart to begin looking for more ways to bring in revenue.
To bring more money, Walmart is looking to sell its tech and services to other retailers. The company announced a new partnership with Salesforce to sell its GoLocal grocery delivery service and Store Assist, which helps workers pack orders for curbside orders and delivery.
The services will be open for purchase by other retailers starting this spring on Salesforce. The goal of the deal is to help Walmart improve the shopping experience for all shoppers.
“By bringing in other retailers, we can understand what the customer needs are throughout the shopping journey and then be able to improve our products to be able to serve the customer no matter how, where, or when they shop,” says Walmart Global Chief Technology Officer, Suresh Kumar. “That ultimately is going to benefit us also because we will continue to keep improving our products.”
By allowing other retailers to use Walmart’s delivery service, customers can get multiple deliveries all in one go making it cheaper for the customer and a more worthwhile drive for the driver.
The company’s GoLocal service was launched in 2021 and has made more than 3 million deliveries since its launch, according to Walmart, and by adding other retailers to the service, it will continue to grow.
Walmart’s other initiatives
Walmart is always looking for new ways to appeal to customers. One of its newest ways—drone delivery.
Walmart recently debuted same-day drone delivery. The delivery service is currently only available in three states, with plans to expand to other states by the end of the year.
Customer’s living within one mile of participating stores can receive items up to 10 pounds with a flat delivery fee of $3.99.