Leaders.com
  • Business
  • Leadership
  • Wealth
  • Master Classes
  • Business
    • Entrepreneurs
    • Executives
    • Marketing and Sales
    • Social Media
    • Innovation
    • Women in Business
  • Leadership
    • Personal Growth
    • Company Culture
    • Public Speaking
    • Productivity
    • Hiring
    • Social Issues
    • Leaders
  • Wealth
    • Investing
    • Cryptocurrency
    • Retirement
    • Venture Capital
    • Loans and Borrowing
    • Taxes
    • Markets
    • Real Estate
  • Master Classes
Leadership

Danny Meyer with wife Audrey and Kate Hudson (Photo by Patrick McMullan/Patrick McMullan via Getty Images)

By Geoffrey Morris Leaders Staff

Geoffrey Morris

Senior Managing Editor

Geoffrey Morris is Senior Managing Editor, News, for Leaders Media. A career-long editor, he began as executive editor of National...

Full bio

  • LinkedIn

Learn about our editorial policy

Mar 15, 2023

The Power Of Good Hospitality

Throughout his career, restaurateur Danny Meyer has exemplified the importance of hospitality in the success of a business, not just in the food and beverage industry but in all industries. 

Key Details

  • It’s not just about the product or service, he says in his book Setting the Table: The Transformative Power Of Hospitality In Business. Hospitality is a mindset.
  • Hiring and training are critical.
  • Consistency is key.
  • Embrace the power of feedback.
  • Build meaningful relationships with customers.
  • Treat your employees well.

why it’s important

Danny Meyer is a renowned American restaurateur, founder of the Union Square Hospitality Group, and author of the book Setting the Table: The Transforming Power Of Hospitality In Business. 

Throughout his career, Meyer has exemplified the importance of hospitality in the success of a business, not just in the food and beverage industry but in all industries. Along the way, he has shared some of the key lessons that he has learned about building a successful business.

Lesson 1: It’s not just about the product or service.

Meyer emphasizes that while the quality of the product or service is crucial, it is not enough on its own. Businesses must also focus on the customer experience and the overall atmosphere they create. For Meyer, hospitality is not a task but a mindset, and it’s about making people feel good. As he writes in his book, “Hospitality exists when you believe the other person is on your side.”

Lesson 2: Hiring and training are critical.

Meyer looks for employees with the right attitude and personality, rather than just those with the right experience. Meyer wants his staff to be passionate about their work and to genuinely care about the customers they serve. He also emphasizes the importance of investing in employee training to ensure that all team members share the same vision and values.

Lesson 3: Consistency is key.

Customers expect the same level of service every time they visit a business. Meyer believes that consistency is achieved through standard operating procedures and thorough training. “The goal of hospitality is to create a consistent, predictable experience,” he says.

Lesson 4: Embrace the power of feedback.

Meyer encourages businesses to actively seek and embrace feedback from their customers. Feedback provides businesses with valuable insights into their strengths and weaknesses and helps them to improve their offerings. 

Lesson 5: Build meaningful relationships with customers.

Meyer emphasizes the importance of getting to know customers and making them feel valued. By building strong relationships, businesses can create a loyal customer base that is more likely to return and recommend the business to others. “How you gather, manage, and use information will determine whether you win or lose,” Meyer writes.

Lesson 6: Treat your employees well.

Meyer understands that happy employees are more likely to provide excellent customer service and create a positive work environment. Meyer provides his employees with excellent benefits, including paid vacation time, health insurance, and retirement plans. He also fosters a culture of respect and teamwork, where all employees are treated equally.

Home / News / The Power Of Good Hospitality
Share
FacebookTweetEmailLinkedIn

Related Stories

Parent’s Wealth Tip The Scales In SAT Scores and College Admissions

by PJ Howland Leaders Staff
Wealth

Oct 25, 2023

Parent's wealth tips the scales for SAT numbers

New data shows a strong correlation between family income and SAT scores, indicating the exam may act as a “wealth test” that advantages higher-income students.

Key Details

  • Students from wealthier families tend to score higher on the SAT than lower-income peers due to advantages like well-funded schools, tutors, and extracurricular activities.
  • The pandemic has exacerbated SAT score disparities, with average scores dropping the most among disadvantaged groups.
  • Addressing the gap requires increased funding for lower-income school districts and expanding access to test prep resources.
  • Children from the top 1% of families are twice as likely to attend an Ivy-Plus college (Ivy League, Stanford, MIT, Duke, and Chicago) compared to middle-class families with similar SAT/ACT scores.

Go deeper

FacebookTweetEmailLinkedIn

Layoffs Continue Across Auto, Tech, Media, and More Industries

by PJ Howland Leaders Staff
Business

Oct 18, 2023

job losses

Major companies across various industries announced significant job cuts as economic conditions continue to pressure businesses.

Key Details

  • LinkedIn, Rolls-Royce, Stack Overflow, Qualcomm, PNC Bank, and others have announced layoffs impacting thousands of employees.
  • Several notable tech companies and startups, including Meta, Uber, and Airtable, are reducing headcounts by up to 27%.
  • The Washington Post plans to offer buyouts to 240 employees due to slow subscription growth.
  • Automakers like Ford and GM have cut over 1,000 jobs as the auto industry faces ongoing issues.
  • Major financial services companies, including Goldman Sachs, JP Morgan, and Morgan Stanley, are eliminating thousands of positions.

Go deeper

FacebookTweetEmailLinkedIn

Trump Taps Jim Jordan As Speaker Pick

by PJ Howland Leaders Staff
Public Policy

Oct 6, 2023

Trump Taps Jim Jordan As Speaker Pick

Former President Donald Trump endorsed Rep. Jim Jordan (R-OH) to become the next Speaker of the House after Kevin McCarthy failed to secure enough votes for the role.

Key Details

  • Trump backed Jordan in a post on Truth Social just after midnight Friday, calling him "a STAR" and "a GREAT Speaker."
  • The endorsement came after Trump said he'd consider serving as speaker for a short time if needed.
  • Jordan, a founder of the House Freedom Caucus, has support from some McCarthy allies and Republican hardliners.
  • The speaker vote could happen Wednesday if the House GOP ends their civil war. Trump may visit Tuesday to unify Republicans.

Go deeper

FacebookTweetEmailLinkedIn
Personal Growth

Sep 1, 2023

Jordan Peterson Explains Why Stoicism Is Popular 

by Tyler Hummel Leaders Staff
Public Policy

Sep 1, 2023

Is Mitch McConnell Too Old And Sick To Lead? 

by Tyler Hummel Leaders Staff
Leaders/Stories

Aug 30, 2023

Leadership Regrets From a Man Who Fired 900 Employees At Once

by Tyler Hummel Leaders Staff

Recent Articles

Hiring

Nov 1, 2023

Learn the Winning Answers to the Most Common Phone Interview Questions

Come to your next phone interview fully prepared

Personal Growth

Oct 30, 2023

85 Quotes on Self-Love to Boost Your Self-Esteem

Don’t fall into the trap of harsh self-criticism

Company Culture

Oct 27, 2023

What is a Sabbatical? Your Ticket to Restful Growth and Meaning

Sabbaticals can benefits both employees and businesses

  • Business
  • Leadership
  • Wealth
Join the Leaders Community

Get exclusive tools and resources you need to grow as a leader and scale a purpose-driven business.

Subscribing indicates your consent to our Terms & Conditions and Privacy Policy

Leaders.com
  • Privacy Policy
  • About
  • Careers
  • Cookie Policy
  • Terms
  • Disclosures
  • Editorial Policy
  • Member Login

© 2025 Leaders.com - All rights reserved.

Search Leaders.com